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n=e.getDataClone("profileJSON"),i=n.session.visits.length-1,r=n.session.visits[i].journey.length-1;n.session.visits[i].journey[r].engagements||(n.session.visits[i].journey[r].engagements=[]),n.session.visits[i].journey[r].engagements.push(t),e.setData("profileJSON",JSON.stringify(n))}function fa(e,t,n){for(var i=e.getData("profileJSON"),r=i.session.visits[i.session.visits.length-1].journey,a=r.length-1,o=JSON.stringify(n),s=a;s>=0;s--){var c=r[s].engagements;if(c)for(var u=c.length-1;u>=0;u--){var l=c[u];if(l.id===t){if(JSON.stringify(l)===o)return L.resolve();if(n.dirty=!0,s===a)c[u]=n;else{c.splice(u,1),0===c.length&&delete r[s].engagements;var d=r[a];d.engagements?d.engagements.push(n):d.engagements=[n]}return e.setData("profileJSON",JSON.stringify(i))}}}return L.resolve()}function pa(e,t){for(var n=e.getDataObject("profileJSON"),i=n.session.visits.length-1,r=0;rd?g.value:(g={timeout:d+5e3,value:l.checkAvailability(o).then(i,r)},n[c]=g,g.value)}))},this.customData=function(t){return e.ready.then((function(){var n=e.cacheManager,i=n.getDataClone("profileJSON");if(void 0===i)throw new Error("Could not find visitor profile.");if(void 0===t)return i.customData;if(!JSON.stringify(t))throw new Error("Could not stringify customData");return i.customData=t,n.setData("profileJSON",JSON.stringify(i)).then((function(){return t}))}))},this.channelsData=function(t){return e.ready.then((function(){var n=e.cacheManager;return void 0===t?n.getVolatileData("moxie_channels_custom_data"):n.setVolatileData("moxie_channels_custom_data",t)}))},this.channelsFormData=function(t){return e.ready.then((function(){var n=e.cacheManager;return void 0===t?n.getVolatileData("moxie_channels_form_data"):n.setVolatileData("moxie_channels_form_data",t)}))},this.onQuestionnaireLoaded=function(t){e.onQuestionnaireLoadedCallbacks.add(t)},this.onQuestionnaireSubmit=function(t){e.onQuestionnaireSubmitCallbacks.add(t)}}function wa(){function e(e){return e.status}function t(e){return xe.log("checkAvailability error thrown: "+e.message),"false"}this.broadcast=wa.broadcast,this.transactionComplete=function(e,t){var n,i,r;return n=e.cacheManager,(r=n.getDataClone("profileJSON")).last_updated=Date.now(),r.session.transaction_completed=!0,void 0!==t&&(r=Qn(r,t,e)),i=Fe(Ve(r,1),1),e.contextMonitor.stop(),n.setData("profileJSON",JSON.stringify(r),!0).then((function(){return wa.broadcast("transactionCompleted",{transactionTotal:r.session.end_cart_value,cart:{value:i.current_cart_value,items:i.current_cart_items}}),ue(e,r.session.end_cart_value),Oe(e,"transactionComplete"),e.contextMonitor.initTracking().then((function(){e.contextMonitor.start()}))}))},this.updateSession=function(e,t){var n,i;t=t||{},i=Qn((n=e.cacheManager).getDataClone("profileJSON"),t,e),n.setData("profileJSON",JSON.stringify(i))},this.startEngagement=function(e,t){var n,i,r={};if(i=e.widgetManager,t&&"string"==typeof t.widget){if(Yn(t.widget))throw new Error("The engagement type is not allowed: 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va(e,t).startEngagement(),Oe(e,"startTrackingEngagement")},this.updatePage=function(e,t,n){var i;return e.ready.catch((function(){return!1})).then((function(){return e.eventService.stub||(i=e.eventService),e.rulesEngine.removeAllEventListeners(),e.contextMonitor.stop(),e.cacheManager.cleanup(),e.widgetManager.destroy(),null})).then((function(){return Oe(e,"updatePage"),e.init(t,n,{eventService:i})}))},this.checkAvailability=function(n,i,r,a){var o,s,c,u,l,d,g,h,f,p,v;if(o={parameters:r},s=n.cacheManager,c=n.widgetManager,h=r.portalId,u="availability",l="availability-timestamp","chat"===i){if(void 0===h){if(void 0===(g=c.engagementWidgets.widgets.chat.portalId))return void xe.log("No Moxie portal/mailbox ID specified for engagement.");h=g,o.parameters.portalId=h}o.ruleSettings=n.rulesEngine.getSiteSettings(),u+="|"+h+"|"+c.device,l+="|"+h+"|"+c.device}return 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    \n'},this.cssType="mobile",this.openWidgetCount=0,this.bodyOrigStyle="",this.bodyOrigClasses="",this.htmlOrigStyle="",this.htmlOrigClasses="",this.start=function(){var t=this;navigator.userAgent.match(/instagram/i)&&navigator.userAgent.match(/iphone/i)&&(e.$concierge.addClass("instagram"),e.$concierge.find("#concierge-widget-area").css("height",window.innerHeight+"px")),e.$concierge.find("#concierge-tab").onPassive("touchstart",(function(){$n(this).addClass("con-pressed").attr("aria-expanded","true"),function(e){var t=e.$concierge.find("#concierge-widgets");if(Ha(e,t),ia(e)){var n=mr(e.wmState,"single").widget;xe.log("widget "+n.name+" clicked");var i=na(n.name);me(e.concierge,!0,n.name),Xn("buttonClicked",{buttonName:i}),n.parameters.rule.source="button",n.execute(e)}else!function(e){e.$concierge.hasClass("con-open")||!e.shouldDisplayBell?Ba(e):function(e){var t=e.$concierge.find("#concierge-widgets");e.$concierge.find("#concierge-tab").attr("aria-expanded","true"),Ha(e,t),t.data("animation","opening"),e.$concierge.removeClass("con-pressed").removeClass("con-closed");var n=t.attr("style");t.removeAttr("style");var i=t.height();void 0===n||!1===n?t.css({overflow:"hidden",opacity:0,height:0}):t.attr("style",n);t.animate({height:i,opacity:1},{label:"mobileOpenMenu",done:function(){t.data("animation",!1),t.removeAttr("style"),e.$concierge.addClass("con-open")}})}(e)}(e)}(e)})).on("touchend",(function(){$n(this).removeClass("con-pressed")})),e.$concierge.onPassive("touchstart",".con-widgets li",(function(){$n(this).addClass("con-pressed"),$n(this).find(".con-icon").attr("aria-expanded","true")})).on("touchend",".con-widgets li",(function(){var t=$n(this);t.removeClass("con-pressed"),t.find(".con-icon");var n=t.data("spot"),i=Or(e.wmState,n);if(i){var r=i.name;return i.parameters.rule.source="button",xe.log("widget "+r+" clicked"),i.execute(e).then((function(){return me(e.concierge,!0,r),Xn("buttonClicked",{buttonName:na(r)}),!1}))}xe.log("MobileWidgets: widgetsClicked: could not find widget for spot, "+n)})),e.$concierge.find("#concierge-backdrop").on("click",(function(){Wr(e.wmState),Ba(e)}));var n=function(t){if("click"===t.type||Ur(t.which)||Gr(t.which)){var n=$n(t.target);n.hasClass("con-x")||n.closest(".con-x").length>0?Lr(e.wmState):Ar(e.wmState)}};e.$concierge.find("#con-notification").on("click",n),e.$concierge.find("#con-notification").on("keypress",n);var i=!1;this.orientationListener=function(){if(t.notificationDisplayed){var e=t.getNotification();i&&clearTimeout(i),i=setTimeout((function(){i=!1,e.css({width:nt()})}),500)}},window.addEventListener("orientationchange",this.orientationListener)},this.focusWidgetButton=function(t){ia(e)?e.$concierge.find("#concierge-tab").focus():e.$concierge.find("#concierge-widgets li[data-widget="+t+"]").focus()};this.addScrollFix=function(){var e=$n("html");this.htmlOrigStyle=e.attr("style"),this.htmlOrigClasses=e.attr("class"),e.attr("style",""),e.attr("class",""),e.addClass("concierge-modal-displayed");var t=$n("body");this.bodyOrigStyle=t.attr("style"),this.bodyOrigClasses=t.attr("class"),t.attr("style",""),t.attr("class",""),t.addClass("concierge-modal-displayed"),this.scrollFixApplied=!0},this.removeScrollFix=function(){if(this.scrollFixApplied){var e=$n("html");e.removeClass("concierge-modal-displayed"),e.attr("style",this.htmlOrigStyle),delete this.htmlOrigStyle,e.attr("class",this.htmlOrigClasses),delete this.htmlOrigClasses;var t=$n("body");t.removeClass("concierge-modal-displayed"),t.attr("style",this.bodyOrigStyle),delete this.bodyStyleRemoved,t.attr("class",this.bodyOrigClasses),delete this.bodyOrigClasses,$n("#concierge-widget-area").css({top:""}),delete this.scrollFixApplied}},this.makeWidgetActive=function(e){e.length>0&&(0===this.openWidgetCount&&this.addScrollFix(),e.addClass("con-active"),this.openWidgetCount+=e.length)},this.makeWidgetInactive=function(e){e.length>0&&(e.removeClass("con-active"),this.openWidgetCount-=e.length,0===this.openWidgetCount&&this.removeScrollFix())};this.openWidget=function(t){var n=t.name;!function(e,t){var n={kb:"K B Engagement Widget",chat:"Live Chat",kbot:"Live Chat",email:"Email Engagement Widget","cxone-expert":"CXone Expert Widget"}[e]||"";t.attr("aria-label",n)}(n,e.$concierge.find("#concierge-widget-area"));var i=e.widgetAreaForWidget(n),r=e.$concierge.find("#concierge-widget-area .concierge-widget.con-active").not(i),a=this;this.makeWidgetActive(i),this.$widgetAnimating=i,function(e){var t=e.$concierge;e.engagementWidgets.globalSettings.hideMoxieBranding&&t.addClass("hide-moxie")}(e),i.attr("aria-expanded","true"),i.css({"z-index":1,opacity:0}).animate({opacity:1},{label:"mobileOpenWidget",done:function(){delete a.$widgetAnimating,a.makeWidgetInactive(r),r.attr("aria-expanded","false"),i.removeAttr("style")}}),Ba(e)},this.closeWidgets=function(){var t=e.$concierge.find("#concierge-widget-area .concierge-widget.con-active"),n=this;t.css({opacity:1}).animate({opacity:0},{label:"mobileCloseWidgets",done:function(){xe.log("close complete"),n.makeWidgetInactive(t),t.removeAttr("style").attr("aria-expanded","false")}})},this.getNotification=function(){return e.$concierge.find("#con-notification")},this.getNotificationBody=function(){return e.$concierge.find("#con-notification-body")},this.getNotificationTitle=function(){return e.$concierge.find("#con-notification-title")},this.setAriaHidden=function(e){this.getNotificationBody().attr("aria-hidden",e),this.getNotificationTitle().attr("aria-hidden",e)},this.canDisplayNotification=function(){return!this.notificationDisplayed&&!e.$concierge.hasClass("con-open-widget")},this.fixPosition=function(e,t){if("javascript"===e){t.addClass("position-method-javascript"),xe.log("Concierge Client: PositionMethod - Javascript");var n=function(){var e=tt();t.css({top:e})};window.addEventListener("scroll",n),n()}};var t=!1,n=this;this.fixNotificationsUsingVisualViewport=function(){var e=mt("con-notification");e&&(t=!1,e.style.transform="translateY("+window.visualViewport.offsetTop+"px) scale("+1/window.visualViewport.scale+")")},this.viewportHandler=function(){t||(t=!0,qn(n.fixNotificationsUsingVisualViewport,"mobileNotifScrollFix"))},this.applyNotificationKeyboardOffset=function(){window.visualViewport.addEventListener("scroll",this.viewportHandler),window.visualViewport.addEventListener("resize",this.viewportHandler),this.viewportHandler()},this.resetNotificationKeyboardOffset=function(){window.visualViewport.removeEventListener("scroll",this.viewportHandler),window.visualViewport.removeEventListener("resize",this.viewportHandler)},this.updateNotification=function(){},this.displayNotification=function(t){var n=this;this.notificationDisplayed=!0,xe.log("opening notification.");var i=this.getNotification();i.data("parameters",t.parameters),i.addClass("con-active").removeClass("con-inactive"),this.setAriaHidden("false");var r="0px";e.engagementWidgets.globalSettings.notificationMobileVerticalOffset&&(r=e.engagementWidgets.globalSettings.notificationMobileVerticalOffset.toString()+"px"),n.$notifAnimating=i,i.css({top:"-150px"}).animate({top:r},{label:"mobileShowNotification",done:function(){n.$notifAnimating=!1;var e=nt();i.css({width:e}),"object"==typeof window.visualViewport&&n.applyNotificationKeyboardOffset()}})},this.closeNotification=function(){"object"==typeof window.visualViewport&&this.resetNotificationKeyboardOffset();var e=this;this.notificationDisplayed=!1;var t=this.getNotification();t&&t.animate({opacity:0},{label:"mobileHideNotification",done:function(){t.addClass("con-inactive").removeClass("con-active").removeAttr("style"),e.setAriaHidden("true")}})},this.openConcierge=function(){},this.destroy=function(){this.$notifAnimating&&(this.$notifAnimating.stop(!0,!0),delete this.$notifAnimating),this.$widgetAnimating&&(this.$widgetAnimating.stop(!0,!0),delete this.$widgetAnimating),this.orientationListener&&(window.removeEventListener("orientationchange",this.orientationListener),delete this.orientationListener),this.removeScrollFix(),$n("#concierge-style-mobile").remove()},this.createWidgetElement=function(t){var n=ia(e)?"":' role="menuitem"',i=e.concierge.getTranslation(na(t.name),"title");return $n('
  • '+i+"
    • ")},this.updateWidgetElement=function(t){var n=aa(t.spot),i=n.find("button");if(ia(e)){var r=$n("#concierge-tab");i.pushAll(r),n.pushAll(r)}n.attr("data-widget",t.name),n.attr("data-spot",t.spot);var a=e.concierge.getTranslation(na(t.name),"title");n.find(".con-mobile-primary-menu").text(a),i.attr("aria-label",a),i.html(t.icon.svg);var o=i.find("svg");o.length>0&&oa(o[0])},this.addWidget=function(t){xe.log("MobileWidgets: addWidget:",t.name,t);var n=$n("#concierge-widgets ul"),i=this.createWidgetElement(t);if(n.append(i[0]),da(e,!0),ia(e)){var r=$n("#concierge-tab");return r.html(t.icon.svg),r.attr("data-widget",t.name),r.attr("data-spot",t.spot),r}return i}}function Ha(e,t){var n=t.data("animation");return n&&("opening"===n?(t.stop(),e.$concierge.addClass("con-open")):"closing"===n&&t.stop(),t.data("animation",!1)),n}function Ba(e){var t=e.$concierge.find("#concierge-widgets");(e.$concierge.find("#concierge-tab").attr("aria-expanded","false"),e.$concierge.hasClass("con-closed"))||"closing"!==t.data("animation")&&(Ha(e,t),t.data("animation","closing"),e.$concierge.removeClass("con-pressed").removeClass("con-open"),t.css({overflow:"hidden"}),t.animate({opacity:0,height:0},{label:"mobileCloseMenu",done:function(){t.data("animation",!1),t.removeAttr("style"),e.$concierge.addClass("con-closed")}}))}function Ja(){}Ja.prototype.markChat=function(e,t,n){var i=Date.now();return e.transient_data?(e.transient_data.vp_data.chat.session_id=Math.abs(parseInt(t)),"start"===n&&(e.transient_data.vp_data.chat.start_time=i),"end"===n&&(e.transient_data.vp_data.chat.end_time=i)):e.transient_data={vp_data:{chat:{session_id:t,start_time:i}}},xe.log("Marking chat "+t+" as "+n),e};var $a=function(e,t){hn(this,t),this.parameters=this.parameters||{},this.configuration=this.configuration||{},this.configuration.connectorUrl=e.serviceUrl.connector,function(e,t){var n=t.widgetManager;e.priority=1,e.state=0,e.buttonEnabled=!0,e.preferredSpotName=function(){return this.name},e.getSpotName=function(){return this.spot},e.label=function(){var e=V(this,"parameters","rule","name");return e?this.name+":"+e:this.name},e.checkAvailability=function(){return L.resolve({status:!0})},e.shouldDisplayBell=function(){return!0},e.beforeNotify=function(e){return L.resolve(Ua(e,!0))},e.beforeAdd=function(e){return L.resolve(Ua(e,!0))},e.beforeLoad=function(){},e.getRemoteURL=function(){if(this.remoteURL)return this.remoteURL},e.hideWidget=function(){n.wmState.open===this&&n.hideWidget(!1)},e.closeWidget=function(){if(this.spot){var e=mr(n.wmState,this.spot);this.hasFinished=!0,e.widget===this&&e.reactive&&e.reactive!==this&&Ir(n.wmState,e.reactive)}},e.destroy=function(e){},e.unload=function(){0!==this.state&&(n.widgetAreaForWidget(this.name).remove(),this.state=0)},e.execute=function(e){var t=this;return e.concierge.cacheManager.removeWidgetCache(this.name,"widget-closed").then((function(){e.showWidget(t)}))}}(this,e)};function Ua(e,t){return(e=e||{}).status=t,e}function Ga(e){var t;return e.getAllResponseHeaders().indexOf("x-trace-id")>=0&&(t=e.getResponseHeader("x-trace-id")),t}var za=function(e){function t(t,n){e.call(this,t,n),Za(this,t),function(e,t){var n=t.widgetManager,i=t.cacheManager;e.beforeAdd=function(e){var r,a,o=e.ref,s=e.parameters,c=Xa(n.device),u=o.name,l=o.getEngagmentId(),d=o.getSuspendedSession(),g=o.getActiveSession();if(!e.ruleSettings)throw new Error("obj.ruleSettings is missing");return a=e.ruleSettings.skip_chat_queue_status_check?t.serviceUrl.connector+"/connector/channels/portal_with_service_line/"+s.portalId+"/device/"+c:t.serviceUrl.connector+"/connector/channels/portals_with_queue_status/"+s.portalId+"/device/"+c,t.httpGetXMLHttpRequest(a).then((function(a){var c,h=JSON.parse(a.responseText);if(s.traceId=Ga(a),e.ruleSettings.skip_chat_queue_status_check)s.serviceLineId||(s.serviceLineId=h.response.serviceLineId,s.serviceLine=h.response.serviceLineName),t.serviceLines.setName(s.serviceLineId,s.serviceLine),c=h.response;else{if(s.serviceLineId||(s.serviceLineId=h.response.queueStatus.id,s.serviceLine=h.response.queueStatus.name),t.serviceLines.setName(s.serviceLineId,s.serviceLine),!h.response)throw new Error("status.response evaluates to false");var f=s.rule&&s.rule.source?s.rule.source:"internal";if(!Qr(f)&&e.ruleSettings.hide_on_demand_chat_when_service_line_is_closed&&"true"!==h.response.queueStatus.queueopen)throw new Error("service line is closed");if(r="true"===h.response.queueStatus.slotavailable,!Qr(f)&&e.ruleSettings.hide_on_demand_chat_when_no_available_agent_slots&&!r&&!d&&!g&&!e.engagementId)throw new Error("spot not available");ga(e.ruleSettings.check_queue_wait_time_for_on_demand_chat,V(h,"response","queueStatus","holdtime"),e.ruleSettings.queue_wait_time,d,g),c=h.response.portalData}s.widgetpath=t.scriptLocationWithBrand+"/widgets/chat/"+t.assetVersion.widgets+"/",s.langOptions=t.langOptions;var p=0;c.deviceList.length>1&&(p=Xa(n.device));var v="<%=host %>/netagent/cimlogin.aspx?questid=<%=questId %>&portid=<%=portalId %>&defaultStyleId=<%=styleId %>&widgetpath=<%=widgetpath %>&nareferer=<%=nareferer %>&flyout=1";v=Ca(v)({host:s.host,questId:c.deviceList[p].questid,styleId:c.deviceList[p].styleid,portalId:c.deviceList[p].styleid,widgetpath:t.scriptLocationWithBrand+"/widgets/chat/"+t.assetVersion.widgets+"/",nareferer:encodeURIComponent(window.location.href)}),("string"==typeof o.remoteURL||o.remoteURL instanceof String)&&(o.remoteURL={}),o.portalId=s.portalId,o.remoteURL[s.portalId]=v,o.oldRemoteUrl=v,navigator.appVersion&&-1!==navigator.appVersion.indexOf("MSIE 10")?o.remoteURL[s.portalId]+="&fullScreen=false":"Mobile"!==n.device&&"Tablet"!==n.device||(o.remoteURL[s.portalId]+="&fullScreen=true"),e.engagementId&&e.engagementId!==l&&(l=!1);var m=0!==n.notificationType;return s.questId=c.deviceList[p].questid,s.styleId=c.deviceList[p].styleid,o.shouldReplaceIframeSrc=!0,d&&l?(m&&n.widgetsType.closeNotification(),i.removeWidgetCache(u,"suspended_session",!0),void(o.autoOpen=!0)):n.loadingActiveWidgets&&g&&l?(o.origRemoteURL=o.remoteURL,o.oldRemoteUrl=o.remoteURL[s.portalId],o.remoteURL[s.portalId]=Ca(g)({host:s.host,widgetpath:t.scriptLocationWithBrand+"/widgets/chat/"+t.assetVersion.widgets+"/"}),navigator.appVersion&&-1!==navigator.appVersion.indexOf("MSIE 10")?o.remoteURL[s.portalId]+="&fullScreen=false":"Mobile"!==n.device&&"Tablet"!==n.device||(o.remoteURL[s.portalId]+="&fullScreen=true"),t.cacheManager.getWidgetCache(u,"widget-closed")||m?n.loadWidget(o):void(o.autoOpen=!0)):void 0})).then((function(){return e.status=!0,e}))},e.beforeNotify=function(i){var r=t.rulesEngine,a=Xa(n.device),o=60;r.queueWaitTime&&(o=r.queueWaitTime());var s=i.rule,c=null;s&&s.id?c=s.id:xe.log("Chat Widget:beforeNotify: rule id missing from obj:",i);var u=i.parameters,l=t.serviceUrl.connector+"/connector/channels/queue_status/"+u.portalId+"/device/"+a;return t.httpGetXMLHttpRequest(l).then((function(r){var a=JSON.parse(r.responseText);u.traceId=Ga(r);var s=a.response.id;if(u.serviceLineId=a.response.id,u.serviceLine=a.response.name,t.serviceLines.setName(u.serviceLineId,u.serviceLine),t.cacheManager.getWidgetCache(e.name,"suspended_session",!0))return i.status=!1,function(e,t){for(var n=e.getData("profileJSON"),i=n.session.visits.length-1,r=0;r=o?(d.chat.missed_reason=3,ve(t,"wait-too-long",s,c,"proactive",u.traceId)):"false"===a.response.agentavailable?(d.chat.missed_reason=1,ve(t,"no-agent-available",s,c,"proactive",u.traceId)):"true"!==a.response.slotavailable&&ve(t,"no-agent-slots-available",s,c,"proactive"),n.setEngagementRecord(i.engagementId,d),i.status=!1}return i}))},e.startNewSession=function(){var n=t.widgetManager,r=Xa(n.device),a=t.serviceUrl.connector+"/connector/channels/queue_status/"+e.parameters.portalId+"/device/"+r;return t.httpGet(a).then((function(r){if(e.shouldReplaceIframeSrc){var a=e.getRemoteURL();"true"!==r.response.slotavailable&&(a=Ya(i,e.oldRemoteUrl)),navigator.appVersion&&-1!==navigator.appVersion.indexOf("MSIE 10")?a+="&fullScreen=false":"Mobile"!==n.device&&"Tablet"!==n.device||(a+="&fullScreen=true"),$n("#concierge-widget-chat .widget-content").attr("src",a)}else $n("#concierge-widget-chat iframe.widget-content").replaceWith(''),t.widgetManager.writeSrcToIframe(e.name)}))},e.checkAvailability=function(e){var i=e.parameters,r=Xa(n.device);if(!e.ruleSettings)return L.resolve({status:!1});var a=t.serviceUrl.connector+"/connector/channels/queue_status/"+i.portalId+"/device/"+r;return t.httpGet(a).then((function(t){return t.response?e.ruleSettings.hide_on_demand_chat_when_service_line_is_closed&&"true"!==t.response.queueopen?{status:!1}:e.ruleSettings.hide_on_demand_chat_when_no_available_agent_slots&&"true"!==t.response.slotavailable?{status:!1}:e.ruleSettings.check_queue_wait_time_for_on_demand_chat&&parseInt(t.response.holdtime,10)>e.ruleSettings.queue_wait_time?{status:!1}:{status:!0}:{status:!1}})).catch((function(e){return xe.log("checkAvailability error thrown: "+e),{status:!1}}))},e&&e.titleBar&&(e.titleBar.onclick=function(){n.hideWidget(!1),Xn("widgetMinimized",{widgetName:e.name})})}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a),Ka={};function Xa(e){var t=Ka[e];return t||(t=0),t}Ka.Mobile=1,Ka.Tablet=2,Ka.Desktop=3;var Qa=function(e){return parseInt(e)};function Ya(e,t){var n,i=e.getVolatileData("moxie_channels_custom_data");if(function(e,t){if(e)for(var n=t.split("&"),i=0;i0&&n.handleBroadcast(r,"chatSessionStarted",{sessionId:a})}},e.beforeLoad=function(){t.widgetManager.channelsWidget=this}}var eo=function(e){function t(t,n){e.call(this,t,n),this.baseHideWidget=this.hideWidget,this.hideWidget=function(){this.baseHideWidget(),this.closeWidget()}}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a);function to(e,t,n,i,r,a,o,s){Object.defineProperty(this,"name",{value:t,enumerable:!0,writable:!1}),Object.defineProperty(this,"maxLength",{value:n,enumerable:!0,writable:!1}),Object.defineProperty(this,"required",{value:i,enumerable:!0,writable:!1}),Object.defineProperty(this,"label",{value:r,enumerable:!0,writable:!1}),Object.defineProperty(this,"type",{value:a,enumerable:!0,writable:!1}),Object.defineProperty(this,"defaultvalue",{value:o,enumerable:!0,writable:!1}),Object.defineProperty(this,"options",{value:s,enumerable:!0,writable:!1}),this.hide=e}function no(){this.hide=!1,this.questions=[]}to.prototype.setAnswer=function(e){var t=void 0!==e.hide?e.hide:this.hide;if("16"===this.type||"15"===this.type||"4"===this.type||"6"===this.type){for(var n=0;n1&&(o=Xa(n.device));(!s.remoteURL||"string"==typeof s.remoteURL||s.remoteURL instanceof String)&&(s.remoteURL={}),s.portalId=c.portalId,s.remoteURL[c.portalId]=Ca("<%=host %>/netagent/cimlogin.aspx?questid=<%=questId %>&portid=<%=portalId %>&defaultStyleId=<%=styleId %>&widgetpath=<%=widgetpath %>&flyout=1")({host:c.host,questId:a.response.deviceList[o].questid,styleId:a.response.deviceList[o].styleid,portalId:a.response.deviceList[o].styleid,widgetpath:t.scriptLocationWithBrand+"/widgets/kbot/"+t.assetVersion.widgets+"/"}),s.hashedQuestId=a.response.deviceList[o].questid,s.hashedPortalId=a.response.deviceList[o].styleid,navigator.appVersion&&-1!==navigator.appVersion.indexOf("MSIE 10")?(c.fullScreen=!1,s.remoteURL[c.portalId]+="&fullScreen=false"):"Mobile"!==n.device&&"Tablet"!==n.device||(c.fullScreen=!0,s.remoteURL[c.portalId]+="&fullScreen=true"),r.engagementId&&r.engagementId!==l&&(l=!1);var u=0!==n.notificationType;if(c.questId=a.response.deviceList[o].questid,c.styleId=a.response.deviceList[o].styleid,i.getWidgetCache("kbot","suspended_session",!0)&&l)return u&&n.widgetsType.closeNotification(),e.shouldReplaceIframeSrc=!0,i.removeWidgetCache("kbot","suspended_session",!0),void(e.autoOpen=!0);var d=i.getWidgetCache("kbot","widget-closed");if(n.loadingActiveWidgets&&g&&l)return e.shouldReplaceIframeSrc=!0,s.origRemoteURL=s.remoteURL,s.oldRemoteUrl=s.remoteURL[c.portalId],s.remoteURL[c.portalId]=Ca(g)({host:c.host,widgetpath:t.scriptLocationWithBrand+"/widgets/kbot/"+t.assetVersion.widgets+"/"}),d||u?n.loadWidget(e):void(e.autoOpen=!0);if(n.loadingActiveWidgets&&h&&l){var f=i.getWidgetCache("kbot","shouldReopen",!1);return d||u||!f?n.loadWidget(e):void(e.autoOpen=!0)}})).then((function(){return r.status=!0,r}))},e.beforeNotify=function(e){return L.resolve(Ua(e,!1))},e.startNewSession=function(){var e=t.widgetManager.createEngagementRecord(this,"kb");i.setWidgetCache("kbot","engagement_id",e,!0),i.removeWidgetCache("kbot","active_session"),i.removeWidgetCache("kbot","surveyOpen"),$n("#concierge-widget-kbot iframe.widget-content").replaceWith(''),t.widgetManager.writeSrcToIframe("kbot"),delete this.shouldReplaceIframeSrc},e.createChatEngagementRecord=function(){var e=t.widgetManager.createEngagementRecord(this,"chat");return i.setWidgetCache("kbot","engagement_id",e,!0),{id:e,data:t.widgetManager.getEngagementRecord(e)}}}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a);var ro=function(e){function t(t,n){e.call(this,t,n),function(e,t){e.beforeAdd=function(n){if(n.parameters.langOptions=t.langOptions,!n.ruleSettings)throw new Error("obj.ruleSettings is missing");return e.parameters.ruleSettings=n.ruleSettings,n.status=!0,L.resolve(n)}}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a);var ao=function(e){function t(t,n){e.call(this,t,n),function(e,t){e.preferredSpotName=function(){return"kb"},e.beforeAdd=function(n){if(n.parameters.langOptions=t.langOptions,!n.ruleSettings)throw new Error("obj.ruleSettings is missing");return e.parameters.ruleSettings=n.ruleSettings,n.status=!0,L.resolve(n)}}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a);var oo=function(e){function t(t,n){e.call(this,t,n),function(e,t){e.preferredSpotName=function(){return"chat"},e.icon={svg:t.widgetManager.engagementWidgets?t.widgetManager.engagementWidgets.widgets.chat.icon.svg:""},e.execute=function(t){var n=this;return e.setUpBrandEmbassyObserverThatAlsoRemovesHiddenClass(),e.showDFOWidget().then((function(){return t.showWidget(n)}))},e.beforeNotify=function(n){var i=t.cacheManager.getWidgetCache(e.name,"minimized",!0);return n.status=!0,"false"==i&&(n.status=!1),L.resolve(n)},e.determineDFOState=function(n){if("undefined"==typeof brandembassy)return e.addDFOToPage(n.parameters.brand_id,n.parameters.brand_hash,n.parameters.chat_file_url),n.status=!0,L.resolve(n);var i=t.cacheManager.getWidgetCache(e.name,"minimized",!0);return"false"!=i&&0!=i&&null!=i||(Hr(t.widgetManager.wmState,e),e.execute(t.widgetManager),n.parameters.proactive?n.status=!1:n.status=!0),L.resolve(n)},e.beforeAdd=function(n){return e.setUpListenerForActiveChatRecovery(),"undefined"!=typeof brandembassy&&brandembassy("hideChatWindow"),e.getChatStatus(n.parameters.base_chat_service_url,n.parameters.brand_id,n.parameters.brand_hash,t).then((function(i){if("online"==i)return e.determineDFOState(n);throw n.parameters.proactive&&ve(t,"service-line-closed",n.parameters.channel_id,n.parameters.rule.id,n.parameters.proactive),new Error("There are No Agents")}))},e.destroy=function(){e.clearActiveSessionPoll(),e.observer.disconnect(),e.initObserver.disconnect(),e.addHiddenObserver.disconnect(),window.removeEventListener("message",e.processEventFromDFO)},e.getChatStatus=function(e,t,n,i){return i.httpGet(e+"/chat/1.0/brand/"+t+"/channel/"+n).then((function(e){return e.availability.status})).catch((function(e){return xe.warn(e),"offline"}))},e.injectCSS=function(){var e=t.widgetManager.engagementWidgets.conciergeTab.tabStyle.tabColor;brandembassy("setCustomCss",'\n [data-selector="HEADER"] {background-color: '+e+' !important;}\n [data-selector="PRIMARY_BUTTON"][type="submit"] div {background-color: '+e+" !important;}")},e.showDFOWidget=function(){if(!t.widgetManager.isMobile()){var n=document.getElementById("concierge");n.classList.add("con-open"),n.classList.remove("con-closed");var i=document.getElementById("concierge-widget-area");i.classList.add("be-guide-frame"),i.removeAttribute("style"),i.classList.remove("free-floating")}return t.cacheManager.setWidgetCache(e.name,"minimized",!0,!1),t.widgetManager.showWidget(e).then((function(){})).then((function(){brandembassy("openChatWindow"),Hr(t.widgetManager.wmState,e),function(e){if(!t.widgetManager.isMobile()){var n=t.widgetManager.tabStyle.verticalOffset+"px",i=document.getElementById("be-frame");brandembassy("setOffsetX",77+t.widgetManager.tabStyle.horizontalOffset),e?(i.style.removeProperty("top"),n=t.widgetManager.tabStyle.verticalOffset+3+"px",i.style.bottom=n):(i.style.top=n,i.style.removeProperty("bottom"))}}(t.widgetManager.tabStyle.verticalAnchor)}))},e.handlePushUpdate=function(n){var i=n.data.case.id,r=e.parameters.channel_name,a=e.parameters.channel_id,o="closed"===n.data.case.status;switch(n.eventType){case"CaseCreated":re(t,!0,e.name,i,r,a),Hr(t.widgetManager.wmState,e),e.setupActiveSessionPolling();break;case"CaseInboxAssigneeChanged":o||(n.data.inboxAssignee&&ee(t,!0,e.name,n.data.inboxAssignee.id,n.data.inboxAssignee.firstName+" "+n.data.inboxAssignee.surname,i,r,a,a),n.data.previousInboxAssignee&&ee(t,!1,e.name,n.data.previousInboxAssignee.id,n.data.previousInboxAssignee.firstName+" 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MutationObserver((function(){null!=document.getElementById("be-chat-container")&&(document.getElementById("be-chat-container").classList.add("be-hidden"),e.addHiddenObserver.disconnect())})),e.addHiddenObserver.observe(document,{attributes:!1,childList:!0,characterData:!1,subtree:!0})},e.setUpBrandEmbassyObserverThatAlsoRemovesHiddenClass=function(){e.initObserver=new MutationObserver((function(){null!=document.getElementById("be-chat-container")&&(document.getElementById("be-chat-container").classList.remove("be-hidden"),document.getElementById("be-chat-container").classList.add("init"),e.addListenersForBEFrame(),e.initObserver.disconnect())})),e.initObserver.observe(document,{attributes:!1,childList:!0,characterData:!1,subtree:!0})},e.addListenersForBEFrame=function(){var n=document.getElementById("be-frame");n.classList.contains("be-frame-minimized")&&t.cacheManager.setWidgetCache("dfo-live","minimized",!0,!0),e.observer=new MutationObserver((function(){"be-frame-minimized"==n.className?e.multipleWidgetLogic():(t.cacheManager.setWidgetCache("dfo-live","minimized","false",!0),document.getElementById("be-chat-container").classList.add("init"))})),e.observer.observe(n,{attributes:!0,attributeFilter:["class"]})},e.multipleWidgetLogic=function(){var n=document.getElementById("concierge-widgets-ul").getElementsByTagName("li"),i=!0;(n.forEach((function(e){e.getAttribute("data-widget")!=F&&e.classList.contains("con-active")&&(i=!1)})),i)&&(document.getElementById("concierge-widget-area").classList.remove("be-guide-frame"),t.widgetManager.hideWidget(),t.cacheManager.setWidgetCache("dfo-live","minimized",!0,!0),brandembassy("hideChatWindow"),e.hasFinished=!0,null==brandembassy("getOngoingContact")&&Br(t.widgetManager.wmState,e))},e.processEventFromDFO=function(n){n.isTrusted&&"CHAT_SESSION_RECOVERED"==n.data.actionType&&n.origin==window.location.origin&&("OPEN"==n.data.action.session.status?e.execute(t.widgetManager).then((function(){e.pollActiveSession(1),e.setupActiveSessionPolling()})).catch((function(e){xe.warn(e)})):(t.cacheManager.setWidgetCache("dfo-live","minimized",!0,!0),Br(t.widgetManager.wmState,e)),window.removeEventListener("message",e.processEventFromDFO))},e.pollActiveSession=function(n){if("undefined"!=typeof brandembassy){var i=brandembassy("getOngoingContact");i?te(t,i.contact.id,n,e.name):e.clearActiveSessionPoll()}else e.clearActiveSessionPoll()},e.clearActiveSessionPoll=function(){e.activeSessionPolling&&(clearInterval(e.activeSessionPolling),delete e.activeSessionPolling)},e.setupActiveSessionPolling=function(){e.activeSessionPolling||(e.activeSessionPolling=setInterval((function(){e.pollActiveSession(2)}),6e4))},e.setUpListenerForActiveChatRecovery=function(){window.addEventListener("message",e.processEventFromDFO)}}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a),so=["CaseCreated","CaseInboxAssigneeChanged","CaseStatusChanged"];var co=function(e){function t(t,n){e.call(this,t,n),function(e,t){e.name="bell",e.priority=0,e.buttonEnabled=!1,e.icon=V(t,"widgetManager","engagementWidgets","conciergeTab","icon"),e.preferredSpotName=function(){return"bell"},e.execute=function(e){return L.resolve(null)}}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a);var uo=function(e){function t(t,n){e.call(this,t,n),this.engagement_type=5,function(e,t){var n=t.widgetManager;e.priority=0,e.shouldDisplayBell=function(){return!1},e.preferredSpotName=function(){return null},e.beforeAdd=function(e){if(ia(n)){var i=n.wmState;if(null===i.spots.single.widget)return Rr(i,new co(t,{rule:{source:"internal"},parameters:{}})).then((function(t){return Ua(e,t.status)}))}return L.resolve(Ua(e,!0))},e.execute=function(n){var i=this;if(!i.isExecuting){var r=this.parameters;return i.isExecuting=!0,"_blank"===r.linkStrategy?(lo(t,r),Vr(n.wmState,e),i._openTimeout=setTimeout((function(){i.isExecuting=!1,qr(n.wmState,e),delete i._openTimeout}),1e3),window.open(r.url,r.linkStrategy,"noopener")):t.logDisabled?window.open(r.url,r.linkStrategy,"noopener"):(window.addEventListener("GoMoxie:PriorityEvents",(function(){window.open(r.url,r.linkStrategy,"noopener")}),!1),Vr(n.wmState,e),this._openTimeout=setTimeout((function(){delete i._openTimeout,window.open(r.url,r.linkStrategy,"noopener")}),3e3),lo(t,r)),L.resolve(null)}},e.destroy=function(t){qr(t.wmState,e),this._openTimeout&&clearTimeout(this._openTimeout)}}(this,t)}return e&&(t.__proto__=e),t.prototype=Object.create(e&&e.prototype),t.prototype.constructor=t,t}($a);function lo(e,t){Xn("linkFollowed",{strategy:t.linkStrategy,url:t.url}),Ee(e,t.url,t.linkStrategy,t.rule.id)}function go(e){e.bridgeListener=ho.bind(e),window.addEventListener("message",e.bridgeListener,!1)}function ho(e,t){var n=po,i=!1;null!=t&&(n=t.doPostMessage,i=!0);var r=this;window.test_concierge&&(r=window.test_concierge.widgetManager);var a,o=r.concierge,s=o.cacheManager,c=r.wmState;if("string"==typeof e.data&&"SessionCleared"!==e.data)try{a=JSON.parse(e.data)}catch(t){return xe.log("WidgetBridge received invalid JSON: ",t),void xe.log("Payload was:"+e.data)}else e.data.messageType&&(e.data.type=e.data.messageType),a=e.data;if(a&&a.call&&r.channelsWidget)r.channelsWidget.handleChannelsMessage(a,e);else{var u=a.widget;if(u){var l=r.engagementWidgets.widgets[u];if(l){var d=l.parameters;if(function(e,t){var n=window.location.hostname,i=(e.cacheManager.getClientCache("channelsHosts",!0)||[]).map((function(e){return fo(e)})),r=fo(e.scriptLocation),a=fo(t.origin),o=[n,r].concat(i);if(!a||o.every((function(e){return a!==e}))){var s=['The domain "',document.domain,'" ','rejected message from un-trusted domain: "',a,'"'].join("");return e.isTestMode&&xe.log(s),!1}return!0}(o,e)){var g,h=e.data,f=e.data.parameters;if(xe.log("["+h.type+"] message accepted from: "+e.origin),!i&&"_multi"===h.type)return g=vo(r,u,e,h,f),void n(e,g);g={};var p=null,v=null;switch(h.type){case"focusEvent":"Tablet"===r.device&&"object"!=typeof window.visualViewport&&(r.makePositionAbsolute(),r.needsForceBlur=!0);break;case"getChatStore":null!=s.storagePlugin.get("MoxieChat",!0)?s.storagePlugin.get("MoxieChat",!0):s.storagePlugin.set("MoxieChat",{},!0),g={type:"getChatStoreResponse",replyForMsgId:h.msgId,parameters:{data:s.storagePlugin.get("MoxieChat",!0)}},n(e,g);break;case"blurEvent":"Tablet"===r.device&&"object"!=typeof window.visualViewport&&(r.needsForceBlur=!1);break;case"resetConcierge":sa(r,!0),r.removeWidget(l,!0),r.addWidget(l.parameters,l.parameters.rule);break;case"getVisitorProfile":p="profileJSON",g={type:"getVisitorProfileResponse",replyForMsgId:h.msgId,parameters:{data:s.getData(p)}},n(e,g);break;case"setVisitorProfile":p="profileJSON",s.setData(p,JSON.stringify(f.data));break;case"getEngagementRecord":v=s.getWidgetCache(u,"engagement_id",!0),g={type:"getEngagementRecordResponse",replyForMsgId:h.msgId,parameters:{id:v,data:pa(s,v)}},n(e,g);break;case"onQuestionnaireSubmit":g={type:"onQuestionnaireSubmitResponse",replyForMsgId:h.msgId},o.onQuestionnaireSubmitCallbacks?o.onQuestionnaireSubmitCallbacks.doCallbacksAsync(no.load(f.data)).then((function(t){g.parameters=t.toJson(),n(e,g)})):(g.parameters=JSON.stringify(f),n(e,g));break;case"getParameters":g={type:"getParametersResponse",replyForMsgId:h.msgId,parameters:{data:d}},n(e,g);break;case"setEngagementRecord":v=s.getWidgetCache(u,"engagement_id",!0),fa(s,v,f.data);break;case"createEngagementRecord":v=r.createEngagementRecord(l),s.setWidgetCache(u,"engagement_id",v,!0),g={type:"createEngagementRecordResponse",replyForMsgId:h.msgId,parameters:{id:v,data:r.getEngagementRecord(v)}},n(e,g);break;case"getWidgetInitData":g={type:"getWidgetInitDataResponse",replyForMsgId:h.msgId,parameters:{data:{clientHref:window.location.href,parameters:l.parameters,configuration:l.configuration,translation:o.localization.data}}},n(e,g);break;case"getConfiguration":g={type:"getConfigurationResponse",replyForMsgId:h.msgId,parameters:{data:l.configuration}},n(e,g);break;case"getCache":g={type:"getCacheResponse",replyForMsgId:h.msgId,parameters:{key:f.key,value:s.getWidgetCache(u,f.key,f.persist)}},n(e,g);break;case"getCacheData":g={type:"getCacheDataResponse",replyForMsgId:h.msgId,parameters:{key:f.key,value:s.getData(f.key)}},n(e,g);break;case"getTranslation":g={type:"getTranslationResponse",replyForMsgId:h.msgId,parameters:{value:o.localization.data}},n(e,g);break;case"getOtherCache":g={type:"getOtherCacheResponse",replyForMsgId:h.msgId,parameters:{key:f.key,value:s.getWidgetCache(u,f.key,f.persist)}},n(e,g);break;case"getWidgetPath":var m=s.getWidgetCache("chat","widgetpath",!0);m||(m=s.getWidgetCache("kbot","widgetpath",!0)),g={type:"getWidgetPathResponse",replyForMsgId:h.msgId,parameters:{key:"widgetpath",value:m}},n(e,g);break;case"setCache":s.setWidgetCache(u,f.key,f.value,f.persist);break;case"setStoreCache":s.storagePlugin.set(f.key,f.value,!0);break;case"removeStoreCache":s.storagePlugin.del(f.key,f.persist),g={type:"removeStoreCacheResponse",replyForMsgId:h.msgId,parameters:{data:"clearedStore"}},n(e,g);break;case"removeCache":s.removeWidgetCache(u,f.key,f.persist);break;case"notificationMessage":if(br(c)||Sr(c))return;f.title&&(f.title=o.getTranslation(na(u),f.title)),l.parameters.title=f.title,l.parameters.message=f.message,l.parameters.icon=f.icon,l.parameters.callToAction=f.callToAction,l.parameters.notificationType=2,l.notificationType=2,r.showNotification(l);break;case"updateWidgetTitle":r.updateWidgetTitle(u,f);break;case"updateTabText":$n("#concierge 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c=a.length,u=!1;try{e.bridgeListener({data:i,origin:n.origin},s)}catch(e){u=!0,a.push(null),o.push(e.name)}u||(o.push(null),a.length===c&&a.push(null))})),{type:"_multiResponse",replyForMsgId:i.msgId,parameters:{success:a,failure:o}}};"undefined"!=typeof globalThis?globalThis:"undefined"!=typeof window?window:"undefined"!=typeof global?global:"undefined"!=typeof self&&self;var mo,wo=function(e,t){return e(t={exports:{}},t.exports),t.exports}((function(e,t){ /*! * displacejs.js 1.3.2 - Tiny javascript library to create moveable DOM elements. * Copyright (c) 2019 Catalin Covic - https://github.com/catc/displace * License: MIT */ e.exports=function(e){function t(i){if(n[i])return n[i].exports;var r=n[i]={exports:{},id:i,loaded:!1};return e[i].call(r.exports,r,r.exports,t),r.loaded=!0,r.exports}var n={};return t.m=e,t.c=n,t.p="",t(0)}([function(e,t,n){var i=function(e){return e&&e.__esModule?e:{default:e}}(n(1));e.exports=i.default},function(e,t,n){function i(){var 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r=n(2),a=n(3),o=(0,r.generateMoveFn)(),s={constrain:!1,relativeTo:null,handle:null,ignoreFn:null,highlightInputs:!1,onMouseDown:null,onMouseMove:null,onMouseUp:null,onTouchStart:null,onTouchMove:null,onTouchStop:null,customMove:null},c=function(){function e(t,n){if(function(e,t){if(!(e instanceof t))throw new TypeError("Cannot call a class as a function")}(this,e),!t)throw Error("Must include moveable element");this.el=t,this.opts=n,i.call(this)}return e.prototype.reinit=function(){this.destroy(),i.call(this)},e.prototype.destroy=function(){var 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function(t,i,r){(e||n)(t,i,r)}}}},function(e,t){function n(e,t,n){var i=this.el,r=this.opts,a=this.data;"function"==typeof r.onMouseMove&&r.onMouseMove(i,n);var o=n.clientX-e,s=n.clientY-t;return r.constrain&&(o=a.xClamp(o),s=a.yClamp(s)),this.handleMove(i,o,s),n.preventDefault(),!1}function i(e,t,n){var i=this.el,r=this.opts,a=this.data;"function"==typeof r.onTouchMove&&r.onTouchMove(i,n);var o=n.targetTouches[0],s=o.clientX-e,c=o.clientY-t;return r.constrain&&(s=a.xClamp(s),c=a.yClamp(c)),this.handleMove(i,s,c),n.preventDefault(),!1}Object.defineProperty(t,"__esModule",{value:!0}),t.mousedown=function(e){var t=this.opts;if(t.highlightInputs){var i=e.target.tagName.toLowerCase();if("input"===i||"textarea"===i)return}if(!t.ignoreFn||!t.ignoreFn(e)){if(0===e.button){var r=this.el,a=this.events;"function"==typeof t.onMouseDown&&t.onMouseDown(r,e);var o=e.clientX-r.offsetLeft,s=e.clientY-r.offsetTop;a.mousemove=n.bind(this,o,s),document.addEventListener("mousemove",a.mousemove,!1),document.addEventListener("mouseup",a.mouseup,!1)}e.preventDefault()}},t.mousemove=n,t.mouseup=function(e){var t=this.el,n=this.opts,i=this.events;"function"==typeof n.onMouseUp&&n.onMouseUp(t,e),document.removeEventListener("mouseup",i.mouseup,!1),document.removeEventListener("mousemove",i.mousemove,!1)},t.touchstart=function(e){var t=this.opts;if(t.highlightInputs){var n=e.target.tagName.toLowerCase();if("input"===n||"textarea"===n)return}if(!t.ignoreFn||!t.ignoreFn(e)){var r=this.el,a=this.events;"function"==typeof t.onTouchStart&&t.onTouchStart(r,e);var o=e.targetTouches[0],s=o.clientX-r.offsetLeft,c=o.clientY-r.offsetTop;a.touchmove=i.bind(this,s,c),this.isDragging=!0,document.addEventListener("touchmove",a.touchmove,!1),document.addEventListener("touchend",a.touchstop,!1),document.addEventListener("touchcancel",a.touchstop,!1)}},t.touchmove=i,t.touchstop=function(e){this.isDragging=!1;var t=this.el,n=this.opts,i=this.events;"function"==typeof n.onTouchStop&&n.onTouchStop(t,e),document.removeEventListener("touchmove",i.touchmove,!1),document.removeEventListener("touchend",i.touchstop,!1),document.removeEventListener("touchcancel",i.touchstop,!1)}}])})),yo=(mo=wo)&&mo.__esModule&&Object.prototype.hasOwnProperty.call(mo,"default")?mo.default:mo;wo.displacejs;function bo(e){this.shouldDisplayBell=!1,this.KNOWN_WIDGETS={chat:{requires:["portalId","host"]},email:{requires:["mailboxId"]},kb:{requires:["articleLimit","portalId","searchText"]},kbot:{requires:["portalId","host"]},"cxone-expert":{requires:["siteId","searchText"]}},this.notificationType=0;var t=navigator;this.concierge=e,this.journeyViewManager=new Ja(e),this.stashedConciergeCss={top:"",bottom:""},this.needsForceBlur=!1,this.state="tab",this.device=J(t),this.openWidget=!1,this.widgetLoadPromises={},this.windowHasDragResize=!1,xe.log("WidgetManager constructor: device="+this.device),"Mobile"===this.device?this.widgetsType=new qa(this):this.widgetsType=new Va(this),this.bridgeListener={},this.initDraggableData()}function So(e){var t,n=e.concierge.cacheManager;return e.tabStyle=e.tabStyle||{verticalOffset:"100",verticalAnchor:1,horizontalOffset:"20",cascade:1},n&&e.engagementWidgets&&(t=e.engagementWidgets).conciergeTab&&t.conciergeTab.tabStyle&&(void 0!==t.conciergeTab.tabStyle.verticalOffset&&(e.tabStyle.verticalOffset=t.conciergeTab.tabStyle.verticalOffset),void 0!==t.conciergeTab.tabStyle.verticalAnchor&&(e.tabStyle.verticalAnchor=t.conciergeTab.tabStyle.verticalAnchor),void 0!==t.conciergeTab.tabStyle.horizontalOffset&&(e.tabStyle.horizontalOffset=t.conciergeTab.tabStyle.horizontalOffset),void 0!==t.conciergeTab.tabStyle.cascade&&(e.tabStyle.cascade=t.conciergeTab.tabStyle.cascade)),e.tabStyle}function Co(e,t){var n,i,r,a,o,s=t.widget,c={},u=e.engagementWidgets.widgets[s].parameters;return"email"===s?(r="mailboxId",i="mailbox ID"):(r="portalId",i="portal ID"),u&&(o=u[r],n=u.host),(a=t[r]||o)||xe.log("No Moxie "+i+" specified for engagement."),c[r]=a,ta(s)&&function(e,t,n){var i=e||t;i||xe.log("No Moxie chat host specified for engagement.");n.host=i}(t.host,n,c),c}function _o(e){window.MOXIE_CONCIERGE&&delete window.MOXIE_CONCIERGE.startEngagement,e.dataStartListener&&(un(document,"click",e.dataStartListener),delete e.dataStartListener),e.windowHasDragResize&&(on(window,"resize",e.dragResizeHandler.bind(this)),e.windowHasDragResize=!1),function(e){e.bridgeListener&&(window.removeEventListener("message",e.bridgeListener,!1),delete e.bridgeListener)}(e)}function Eo(e){e.initEngagementWidgets(),go(e),So(e),function(e){var t=e.widgetsType.html();t=t.replace(/\/DEVICE\//g,e.device);var n=!1;if(e.concierge.cacheManager&&e.engagementWidgets&&(n=e.engagementWidgets).conciergeTab&&n.conciergeTab.icon&&n.conciergeTab.icon.svg){var i=n.conciergeTab.icon.svg;t=t.replace(//g,i)}var r=$n(t=Ca(t)({concierge:e.concierge,CONCIERGE_TAB_ICON_SVG:e.engagementWidgets.conciergeTab.icon.svg,CON_CLOSED:ia(e)?" single-channel":"",CON_ROLE_ATTRIBUTE:ia(e)?"":' role="menu"',CLOSE_ICON:e.concierge.getTranslation("common","CLOSE_ICON"),CONCIERGE:e.concierge.getTranslation("common","CONCIERGE"),NOTIFICATION_ANNOUNCE:e.concierge.getTranslation("common","NOTIFICATION_ANNOUNCE")})),a=function(t){if("click"===t.type||13===t.which||32===t.which)return e.closeWidget(!1),!1};cn(r,"click",ln("con-close-area"),a),cn(r,"keypress",ln("con-close-area"),a);var o=ln("con-widget-title-section");cn(r,"keyup",o,(function(){return $t(this,{outline:"-webkit-focus-ring-color auto 5px"}),!1})),cn(r,"blur",o,(function(){return $t(this,{outline:"none"}),!1}));var s=function(t){if("click"===t.type&&$t(this,{outline:"none"}),"click"===t.type||13===t.which||32===t.which){var n=$n(this).closest(".concierge-widget").data("widget");e.postMessageToWidget(n,"titleClicked");var i=e.engagementWidgets.widgets[n];return i.titleBar.onclick&&i.titleBar.onclick(e),!1}};cn(r,"click",o,s),cn(r,"keypress",o,s),e.widgetsType.beforeAppend&&e.widgetsType.beforeAppend(r),$n("body").append(r[0]),r.hide()}(e);var t=$n("#concierge .con-icon svg");void 0!==t&&t.length>0&&oa(t[0]),e.$concierge=$n("#concierge"),e.widgetsType.start()}bo.prototype.startExternal=function(e,t){var n=this,i=!0===t.enableChatDeflection||"true"===t.enableChatDeflection;null!==t.widget&&void 0!==t.widget||(t.widget=t.startEngagement),"chat"===t.widget&&i&&(t.widget="kbot");var r=[];"kbot"===t.widget||"chat"===t.widget?(r.push("kbot"),r.push("chat")):r.push(t.widget);var a,o=null;if(r.forEach((function(e){null===o&&(function(e,t){var n=!1;return Object.keys(e.spots).forEach((function(i){var r=e.spots[i];r.widget&&r.widget.name===t&&(n=r.twiddled)})),n}(n.wmState,e)&&(o=e))})),null!==o){var s=L.resolve(null);return xe.log('WidgetManager.startExternal not starting widget "'+t.widget+'" because the spot is twiddled'),(null!==(a=this.wmState).open&&void 0!==a.open?a.open.name:null)!==o&&(xe.log('WidgetManager.startExternal is showing existing widget "'+o+'"'),"tab"===this.state&&this.widgetsType.openWidgetMenu&&(s=s.then((function(){return n.widgetsType.openWidgetMenu()}))),s=s.then((function(){return n.showWidget(n.findWidget(o))}))),s.then((function(){return{status:!1}}))}delete t.startEngagement,delete t.enableChatDeflection,t.ruleSource=e;var c=["externalLink","externalAPI"];if(t.ruleId=-1*(1+c.indexOf(e)),t.action="success",null===t.widget||void 0===t.widget||""===t.widget)return xe.log("WidgetManager.startExternal invoked with improper widget specification"),L.resolve({status:!1,invalid:!0});var u=this;hn(t,Co(this,t));var l=null;l="kbot"===t.widget?["kbot","chat"]:"chat"===t.widget?["chat","kbot"]:[t.widget];var d=L.resolve(null);return l.forEach((function(e){var t=n.findWidget(e);null!=t&&(xe.log('WidgetManager.startExternal Removing widget: "'+e+'"'),d=d.then((function(){return u.removeWidget(t,!0)})))})),d.then((function(){return function(e,t){var n={name:t.ruleName,source:t.ruleSource,id:t.ruleId,action:t.action},i=L.resolve();return i=i.then((function(){if(e.notificationDisplayed())return xe.log("WidgetManager.displayWidget("+t.widget+":"+t.ruleName+"): is closing the notification"),Wr(e.wmState)})).then((function(){return e.addWidget(t,n)})).then((function(n){if(n&&void 0!==n.status&&!1===n.status)return xe.log("WidgetManager.displayWidget("+t.widget+":"+t.ruleName+"): halted because addWidget failed"),n;var i=L.resolve(null);return!1!==e.openWidget&&e.openWidget!==t.widget&&(i=i.then((function(){return e.hideWidget(!0)}))),i.then((function(){return e.showWidget(n.ref)})).then((function(){return e.showConcierge()})).then((function(){return e.widgetsType.openConcierge()})).then((function(){return{ref:n.ref,status:!0}}))})).catch((function(e){return xe.log("WidgetManager.displayWidget("+t.widget+":"+t.ruleName+"): failed: "+e),xe.log(e.stack),Zr}))}(n,t)}))},bo.prototype.findWidget=function(e){for(var t in this.wmState.spots){var n=this.wmState.spots[t];if(n.widget&&n.widget.name===e)return n.widget;if(n.reactive&&n.reactive.name===e)return n.reactive}return this.wmState.offer&&this.wmState.offer.name===e?this.wmState.offer:this.engagementWidgets.widgets[e]},bo.prototype.initDraggableData=function(){this.widgetAreaDragData||(this.widgetAreaDragData={draggedByUser:!1,initialElemData:null,currentElemData:null,parentData:null,resizedWhileMinimized:!1})},bo.prototype.removeDraggableData=function(){delete this.widgetAreaDragData},bo.prototype.dragStartHandler=function(e,t){this.$concierge.find("#concierge-iframe-cover").show(),Zt(e,"is-dragging"),this.widgetAreaDragData.currentElemData=e.getBoundingClientRect(),this.widgetAreaDragData.parentData=e.parentNode.getBoundingClientRect(),this.widgetAreaDragData.draggedByUser||($n(e).addClass("free-floating"),this.widgetAreaDragData.initialElemData=this.widgetAreaDragData.currentElemData,this.widgetAreaDragData.draggedByUser=!0)},bo.prototype.dragMaxCalculations=function(){var e,t=document.body.getBoundingClientRect().width-this.widgetAreaDragData.parentData.left,n=0-(this.widgetAreaDragData.currentElemData.width-t),i=this.widgetAreaDragData.parentData.right-this.widgetAreaDragData.initialElemData.right-this.widgetAreaDragData.parentData.width,r=this.widgetAreaDragData.currentElemData.width+i,a=0-r;this.widgetAreaDragData.parentData.left>r&&(a=0-this.widgetAreaDragData.parentData.left);var o=window.visualViewport?window.visualViewport.height:window.innerHeight;if(1===this.tabStyle.verticalAnchor){var s=o-this.widgetAreaDragData.parentData.top;e=0-this.widgetAreaDragData.currentElemData.height+s}else e=o-this.widgetAreaDragData.currentElemData.height-this.widgetAreaDragData.initialElemData.top;return{minX:a,maxX:n,minY:0-this.widgetAreaDragData.parentData.top,maxY:e}},bo.prototype.dragMoveHandler=function(e,t,n){if(this.widgetAreaDragData.currentElemData){var i=this.dragMaxCalculations(),r=i.minX,a=i.maxX,o=i.minY,s=i.maxY;t=Math.min(t,a),t=Math.max(t,r),n=Math.min(n,s),n=Math.max(n,o)}this.widgetAreaDragData.x=t,this.widgetAreaDragData.y=n,$t(e,{left:this.widgetAreaDragData.x,top:this.widgetAreaDragData.y})},bo.prototype.dragConfigData=function(){return{moveableWidgets:this.engagementWidgets.globalSettings.moveableWidgets,tabStyle:this.tabStyle}},bo.prototype.isDragConfigDataEqualToCurrent=function(e){if("object"!=typeof e)return!1;var t=this.dragConfigData();if(e.moveableWidgets!==t.moveableWidgets||"object"!=typeof e.tabStyle||"object"!=typeof t.tabStyle)return!1;for(var n=["cascade","horizontalOffset","verticalAnchor","verticalOffset"],i=0;i')}o.attr("title",a)}var u=n.find(".concierge-widget-header .con-widget-title-section");t.hasCallback?u.addClass("clickable-title").addClass(".clickable-title"):u.removeClass("clickable-title").removeClass(".clickable-title")},bo.prototype.makePositionAbsolute=function(){var e;"absolute"!==this.$concierge.css("position")&&(this.stashedConciergeCss=this.$concierge.css(["top","bottom"]),e=this.$concierge.offset().top,this.$concierge.css({position:"absolute",top:e,bottom:""}))},bo.prototype.makePositionFixed=function(){var e,t;"fixed"!==this.$concierge.css("position")&&this.stashedConciergeCss&&(t="auto"!==this.stashedConciergeCss.top?"top":"bottom",e=this.$concierge.offset().top-document.body.scrollTop,this.$concierge.css({position:"fixed",top:e,bottom:"auto"}),"top"===t?this.$concierge.animate({top:this.stashedConciergeCss.top},{label:"makePositionFixedTop"}):this.$concierge.animate({top:tt()-parseInt(this.stashedConciergeCss.bottom,10)-this.$concierge.height()},{label:"makePositionFixedBottom",done:function(){this.$concierge.css({top:"auto",bottom:this.stashedConciergeCss.bottom})}.bind(this)}))},bo.prototype.handleGetTabInfo=function(e,t){var n=this.concierge.cacheManager.getWidgetCache(t,"cookieId",!0);n||(n=Math.ceil(1e5*Math.random()),this.concierge.cacheManager.setWidgetCache(t,"cookieId",n,!0)),e.source.postMessage(JSON.stringify(ya({origWindowName:window.name,cookieID:n,currentOrigin:window.location.protocol+window.location.host,previousOrigin:window.location.protocol+window.location.host,sessionId:this.concierge.cacheManager.getWidgetCache(t,"sessionId")})),e.origin)},bo.prototype.handleSetChatInProgress=function(e,t,n){var i=this.engagementWidgets.widgets[t];i&&void 0!==i.sendSearchGuid&&i.sendSearchGuid(e,n),this.concierge.cacheManager.setWidgetCache(t,"sessionId",Math.abs(parseInt(e))),e>0?this.markChat(e,"start"):e<0&&this.markChat(e,"end")},bo.prototype.setNotificationType=function(e){return e>=0&&e<=2&&(this.notificationType=e,!0)},bo.prototype.handleBroadcast=function(e,t,n){if(this[e+"HandleBroadcast"]&&this[e+"HandleBroadcast"](e,t,n))return L.resolve(!0);var i=this,r=this.engagementWidgets.widgets[e],a="widget:"+na(e)+":"+t;return(r&&r.updateBroadcastPayload?r.updateBroadcastPayload(a,n):L.resolve(n)).then((function(t){switch(function(e,t,n,i){try{switch(n){case"widget:chat:agentJoinedSession":ee(e.concierge,!0,t,i.agentId,i.agentName,i.sessionId,i.serviceLine,i.serviceLineId,i.currentServiceLineId);break;case"widget:chat:agentLeftSession":i.agentId&&ee(e.concierge,!1,t,i.agentId,i.agentName,i.sessionId,i.serviceLine,i.serviceLineId);break;case"widget:chat:chatSessionActive":te(e.concierge,i.sessionId,i.chatState,t);break;case"widget:chat:chatSessionSuspend":ne(e.concierge,i.sessionId,t);break;case"widget:chat:chatSessionResume":ie(e.concierge,i.sessionId,t);break;case"widget:chat:articleViewed":case"widget:kb:articleViewed":case"widget:cxone-expert:articleViewed":ae(e.concierge,t,i.articleId,i.articleTitle);break;case"widget:chat:articleRated":case"widget:kb:articleRated":case"widget:cxone-expert:articleRated":oe(e.concierge,t,i.articleId,i.articleTitle,i.search,i.ratingType,i.rating);break;case"widget:chat:articleCommented":case"widget:kb:articleCommented":case"widget:cxone-expert:articleCommented":se(e.concierge,t,i.articleId,i.articleTitle,i.search,i.ratingType,i.rating,i.comment);break;case"widget:chat:chatSessionStarted":re(e.concierge,!0,t,i.sessionId,i.serviceLine,i.serviceLineId);break;case"widget:chat:chatSessionEnded":re(e.concierge,!1,t,i.sessionId,i.serviceLine,i.serviceLineId),function(e,t){var n=t.sessionId;n&&e.concierge.cacheManager.setWidgetCache("kbot","lastChatSessionEnded",n,!1)}(e,i);break;case"widget:email:emailSent":ce(e.concierge,t,i.mailboxId);break;case"widget:kb:portalSearched":case"widget:cxone-expert:portalSearched":case"widget:chat:portalSearched":fe(e.concierge,t,i.searchText,i.portalId,i.articlesList);break;case"widget:chat:prechatQuestionnaireComplete":pe(e.concierge,t,i.serviceLine,i.serviceLineId)}}catch(e){xe.log("Error in processBroadcast"+e)}}(i,e,a,t),a){case"widget:chat:agentJoinedSession":t.device=i.concierge.contextMonitor.getLastDevice(),t.type=i.concierge.widgetManager.engagementWidgets.widgets[e].proactive?"PROACTIVE":"REACTIVE",Xn(a,t);break;default:Xn(a,t)}return null})).catch((function(e){xe.log("handleBroadcast Error:"+e)}))},bo.prototype.markChat=function(e,t){var n=this.concierge.cacheManager.getData("profileJSON"),i=this.journeyViewManager.markChat(n,e,t);this.concierge.cacheManager.setData("profileJSON",JSON.stringify(i))},bo.prototype.showNotification=function(e){xe.log("WidgetManager.showNotification called:",e.name),this.wmState.notification!==e&&Wr(this.wmState),this.wmState.notification=e,function(e,t){var n=t.parameters,i=n.title,r=n.message,a=n.icon,o=n.callToAction,s=e.widgetsType.getNotification();s.attr("data-spot",t.spot),s.attr("data-widget",t.name),s.find(".concierge-notification-title").text(i||""),s.find(".con-notification-body").html(ca(r));var c=s.find(".con-notification-calltoaction");o&&o.length?(c.show(),c.html(ca(o)),c.attr("tabindex","0")):(c.hide(),c.attr("tabindex","-1"));var u=s.find(".con-notification-icon"),l="";if(a){u.show();var d=e.concierge.scriptLocation+"";Le(d,"/")||(d+="/"),l=''}else u.hide();u.html(l)}(this,e),this.widgetsType.displayNotification(e,e.engagementId),this.setNotificationType(e.notificationType);var t,n,i=na(e.name);Xn("notification",{engagementId:e.engagementId,notificationType:ua(e.notificationType),widgetName:i,status:"displayed",rule:e.parameters.rule}),1===e.notificationType&&(t=this.concierge,n=Date.now(),t.cacheManager.setClientCache("lastNotified",n),Xn("proactiveOffer",{widgetName:i,status:"displayed",rule:e.parameters.rule,device:this.concierge.contextMonitor.getLastDevice()}),this.concierge.currentOfferCreatedAt=Date.now(),de(this.concierge,i,e.parameters.rule))},bo.prototype.notificationDisplayed=function(){return Cr(this.wmState)},bo.prototype.broadcastCloseProactiveNotification=function(e,t){var n=e.parameters;Xn("proactiveOffer",{widgetName:n.widget,status:t,rule:n.rule,device:this.concierge.contextMonitor.getLastDevice()}),"accepted"===t?ge(this.concierge,n.widget,n.rule):"declined"===t&&he(this.concierge,n.widget,n.rule)},bo.prototype.postMessageToWidget=function(e,t,n){var i,r,a=this,o=this.engagementWidgets.widgets[e],s=this.concierge.cacheManager.getWidgetCache(e,"active_session");"willClose"!==t&&"willTerminate"!==t||Br(this.wmState,o),s&&o.remoteURL&&n?(r=ta(e)&&"object"==typeof o.remoteURL?o.remoteURL[o.portalId]:o.remoteURL,i=r.match(/^https?:\/\/[^/]+/)[0]):i="*";var c=this.widgetAreaIFrameForWidget(e);if(c.length){var u=c[0].contentWindow,l={widget:e,type:t,parameters:n},d=function(){u.postMessage(ya(l),i),xe.log(l.type+" message posted to : "+i),"willTerminate"===t&&a.handleBroadcast(e,"widgetTerminated",{})},g=c.data("loadPromise");return g?g.then(d):Zn(d)}return"willTerminate"===t&&a.handleBroadcast(e,"widgetTerminated",{}),L.resolve()},bo.prototype.callWidgetFunction=function(e,t,n){var i,r,a=this.engagementWidgets.widgets[e];a.remoteURL?(r=ta(e)&&"object"==typeof a.remoteURL?a.remoteURL[a.portalId]:a.remoteURL,i=r.match(/^https?:\/\/[^/]+/)[0]):i="*";var o=this.widgetAreaIFrameForWidget(e),s=o[0].contentWindow,c={widget:e,type:"functionCall",parameters:{functionName:t,functionData:n}},u=function(){s.postMessage(ya(c),i),xe.log(c.type+" message posted to : "+i)};return o.data("loaded")?L.resolve(u()):(o.data("loadPromise")||L.resolve()).then(u)},bo.prototype.writeSrcToIframe=function(e){if(e!=F){var t=this.widgetAreaIFrameForWidget(e);if(t.length>0){var n=this.concierge.scriptLocationWithBrand+"/widgets/"+e+"/"+this.concierge.assetVersion.widgets+"/index.html";t.attr("src",n)}}},bo.prototype.widgetAreaForWidget=function(e){return this.$concierge.find("#concierge-widget-"+e)},bo.prototype.widgetAreaIFrameForWidget=function(e){return this.widgetAreaForWidget(e).find("iframe")},bo.prototype.loadWidget=function(e){var t=e.name,n=e.parameters,i=e.engagementId;if(xe.log('WidgetManager.loadWidget("'+t+'", "'+JSON.stringify(n)+'", '+i+'"): invoked.'),!this._disabled){var r=i;if(!e.state){"externalAPI"!==n.rule.source&&(e.widgetParameters=n);var a=$n("#concierge-widget-area");if(0===this.widgetAreaForWidget(t).length){var o={widget:e,widgetName:t,CLOSE_ICON:this.concierge.getTranslation("common","CLOSE_ICON"),FOOTER:this.concierge.getTranslation("common","FOOTER")},s="";this.engagementWidgets.globalSettings&&!this.engagementWidgets.globalSettings.hideMoxieBranding&&(s=Ca('
    \n <%=FOOTER%>\n \n
    ')(o)),o.moxieBranding=s;var c=t==F?Ca("
    ")(o):Ca('
    \n
    \n
    \n
    \n

    <%= widget.title %>

    \n
    \n
    \n \n
    \n
    \n\n
    \n \n \n <%= moxieBranding %>\n
    \n')(o);c=c.replace(/\/SCRIPT_LOCATION\//g,this.concierge.scriptLocation+"/"),a.append(c)}void 0===i&&(i=this.createEngagementRecord(e),r=i),e.state=2,e.proactive=n&&n.proactive||!1,xe.log("WidgetManager.loadWidget("+t+"): set widget.proactive="+e.proactive),e.beforeLoad();var u=this,l=this.concierge.cacheManager.getWidgetCache(t,"active_session");if(l||e.shouldReplaceIframeSrc){var d=this.widgetAreaIFrameForWidget(t),g=e.getRemoteURL();xe.log("WidgetManager.loadWidget("+t+"): requests iframe src="+g,"hasActive:",l,"shouldReplace:",e.shouldReplaceIframeSrc),d.data("loadPromise",i=new L((function(e){d.attr("src",g),d.on("load",(function(){d.data("loaded")||(d.data("loaded",!0),e(r))}))})))}else void 0!==e.prepareToLoadPromise?e.prepareToLoadPromise.then((function(){u.writeSrcToIframe(t)})):this.writeSrcToIframe(t);this.updateWidgetTitle(t,{text:e.titleBar&&e.titleBar.text?"title":"",graphic:e.titleBar&&e.titleBar.graphic?e.titleBar.graphic:null})}var h=this.concierge.getTranslation(t,"title","Concierge");return this.widgetAreaIFrameForWidget(t).attr("title",h),i}},bo.prototype.replaceWidget=function(e){var t=this,n={status:!0,ref:e,parameters:e.parameters,ruleSettings:this.concierge.rulesEngine.getSiteSettings(),engagementId:e.engagementId};return e.beforeAdd(n).then((function(n){return n&&n.status&&xr(t.wmState,e,!0),n}))},bo.prototype.getSeenChannelsHosts=function(){return this.seenChannelsHosts||(this.seenChannelsHosts=this.concierge.cacheManager.getClientCache("channelsHosts",!0)||[]),this.seenChannelsHosts},bo.prototype.registerChatHost=function(e){var t=this.getSeenChannelsHosts();Ae(t,e)<0&&(t.push(e),this.seenChannelsHosts=t,this.concierge.cacheManager.setClientCache("channelsHosts",t,!0))},bo.prototype.showWidget=function(e){var t=e.name,n=e.parameters,i=e.engagementId,r=this.wmState;xe.log("WidgetManager.showWidget("+t+", "+JSON.stringify(e.parameters)+", "+i+"): invoked.");var a=L.resolve();if(e){var o=this,s=$n("#concierge-widget-area");ta(t)&&n.host&&this.registerChatHost(n.host),a=a.then((function(){return e.spot&&ra(r,e)?o.replaceWidget(e):"function"==typeof e.shouldRebuildIframe&&e.shouldRebuildIframe()?(o.widgetAreaIFrameForWidget(t).replaceWith(''),Zn((function(){o.writeSrcToIframe(t)})).then((function(){return o.concierge.cacheManager.removeWidgetCache(t,"rebuildIframe",!1)}))):void 0})).then((function(){e.proactive=n&&n.proactive||!1,xe.log("WidgetManager.showWidget("+e.label()+"): set widget.proactive="+e.proactive)})).then((function(){return e.state?L.resolve(o.postMessageToWidget(t,"willShow",n)).then((function(){return o.concierge.cacheManager.getWidgetCache(t,"engagement_id",!0)})):o.loadWidget(e)})).then((function(n){return n&&null!==o.getEngagementRecord(n)||(n=o.createEngagementRecord(e)),e.engagementId=i=n,o.concierge.cacheManager.setWidgetCache(t,"engagement_id",i,!0)})).then((function(){var e,n=o.getEngagementRecord(i);if(ta(t)){if(null===n)xe.log('WidgetManager.showWidget("'+i+'"): was null.');else if(n.proactive&&void 0===n.chat.time_to_decide){var r=new Date(n.time).getTime();n.chat.time_to_decide=Math.round(((new Date).getTime()-r)/1e3),n.chat.missed_reason=0,n.decision_type="Accepted",e=o.setEngagementRecord(i,n)}}else null!==n&&n.proactive&&(n.decision_type="Accepted",e=o.setEngagementRecord(i,n));return e||(e=L.resolve()),e.then((function(){return o.concierge.contextMonitor.recordEngagementValue()}))})).then((function(){if(o.notificationDisplayed())return xe.log("WidgetManager.showWidget("+e.label()+"): ignoring the notification"),Wr(r)})).then((function(){return s.addClass("con-open"),o.$concierge.addClass("con-open-widget"),r.open=e,Tr(o.wmState,e.spot),e.name!=F&&"undefined"!=typeof brandembassy&&brandembassy("hideChatWindow"),o.openWidget!==t?(o.widgetsType.openWidget(e),Xn("widgetOpened",{widgetName:t,source:n.rule.source}),o.openWidget=t):o.widgetsType.makeWidgetActive(o.widgetAreaForWidget(t)),null}))}return a},bo.prototype.forceBlur=function(){if(this.needsForceBlur){$n("#concierge").append('');var e=$n("#fakefocus");e.focus(),e.blur(),e.remove(),this.needsForceBlur=!1}},bo.prototype.hideWidget=function(e){var t=this,n=t.postMessageToWidget(t.openWidget,"willHide");return e||(n=n.then((function(){return sa(t,!1)}))),"undefined"!=typeof brandembassy&&brandembassy("hideChatWindow"),n},bo.prototype.closeWidget=function(e){var t=this,n=t.postMessageToWidget(t.openWidget,"willClose"),i=this.wmState.open;return e||t.concierge.cacheManager.getWidgetCache(t.openWidget,"willHandleClose",!0)||(n=n.then((function(){return sa(t,!0)})).then((function(){i&&i.closeWidget()}))),n},bo.prototype.fixPosition=function(e){this.widgetsType.fixPosition&&this.widgetsType.fixPosition(e,this.$concierge)},bo.prototype.expandConcierge=function(){xe.log("WidgetManager.expandConcierge(): invoked.")},bo.prototype.collapseConcierge=function(){xe.log("WidgetManager.collapseConcierge(): invoked.")},bo.prototype.preloadCSS=function(){return So(this),function(e){var t="concierge-style-"+e.widgetsType.cssType;return 0===$n("#"+t).length?new L((function(n){var i=e.concierge.scriptLocationWithBrand+"/widgets/"+e.concierge.assetVersion.widgets+"/"+e.widgetsType.cssType+".css",r=document.getElementsByTagName("head")[0],a=document.createElement("link");a.onload=function(){n(!0)},a.id=t,a.rel="stylesheet",a.type="text/css",a.href=i,a.media="all",r.appendChild(a)})):L.resolve(!0)}(this)},bo.prototype.init=function(){xe.log("WidgetManager.init(): invoked."),this.$concierge=$n("#concierge"),0===this.$concierge.length&&Eo(this)},bo.prototype.showConcierge=function(){xe.log("WidgetManager.showConcierge(): invoked."),$n("#concierge-widgets ul li").length>0&&$n("#concierge").show()},bo.prototype.hideConcierge=function(){xe.log("WidgetManager.hideConcierge(): invoked."),$n("#concierge").hide()},bo.prototype.getWidgetPath=function(){return this.concierge.cacheManager.getWidgetCache("chat","widgetpath",!0)||this.concierge.cacheManager.getWidgetCache("kbot","widgetpath",!0)},bo.prototype.setServiceLineId=function(e,t){var n=this;if(t&&t.parameters){var i=t.name,r=t.parameters;r.serviceLineId!==e.serviceLineId&&(r.serviceLineId=e.serviceLineId,this.concierge.serviceLines.getName(e.serviceLineId).then((function(i){return r.serviceLine=i,r.serviceLineId=e.serviceLineId,r.parameters&&r.parameters.queue&&(r.parameters.queue=e.serviceLineId),Hr(n.wmState,t),null})).catch((function(t){xe.log('setServiceLineId("'+i+'", '+JSON.stringify(e)+"): ERROR: "+t)})))}},bo.prototype.loadActiveWidgets=function(){var e=this,t=e.wmState.wm.concierge.cacheManager.getClientCache("activeWidgets")||[],n=null,i=[];e.loadingActiveWidgets=!0;for(var r=0;r0&&(i+=1333*Math.pow(n,2),i=Math.min(3e5,i)),new L((function(n,r){var a=new XMLHttpRequest;a.open("POST",t.serverEndpoint),a.timeout=i,a.setRequestHeader("Content-Type","application/json"),a.setRequestHeader("Accept","application/json"),a.onload=function(e){return n({status:a.status,body:a.response})},a.onerror=function(e){return n({status:a.status,message:"Could not read error response, probably because CORS headers are missing."})},a.send(JSON.stringify(function(e){for(var t={e:[]},n={},i=JSON.parse(JSON.stringify(e)),r=0;r=a)return-1;if(i<0&&(i=Math.max(a+i,0)),void 0===t){do{if(i in r&&void 0===r[i])return i}while(++i0){n({type:e});var r=i().eventService.failureStreak;Bo(i().eventService.sending,t,r).then((function(t){t&&!i().eventService.terminating&&(t.status>=200&&t.status<300||t.status>=400&&t.status<500?(Uo(e,!0),n(Ko())):r>=8640?(Uo(e,!1),n(Ko())):(Uo(e,!1),n({type:"RETRY_SENT"})))}))}}};function zo(e){return Go("SEND_EVENTS",e)}function Ko(){return{type:"CLEAR_SENT"}}var Xo=function(e,t){void 0===t&&(t=function(e){return e}),this.timeout_in_ms=e,this.stateChangeCallbackFn=t,this.timerState="INITIALIZED"};Xo.prototype.timerInternalState=function(){return this.timerState},Xo.prototype.startTimer=function(e){var t=this;void 0===e&&(e=this.timeout_in_ms);this.timer=setTimeout((function(){t.timerState="EXPIRED",t.stateChangeCallbackFn("EXPIRED")}),e),this.timerState="RUNNING",this.stateChangeCallbackFn("RUNNING")},Xo.prototype.cancelTimer=function(){clearTimeout(this.timer),this.timerState="CANCELLED",this.stateChangeCallbackFn("CANCELLED")};var Qo=[function(e){var t={schemaVersion:1,eventService:hn({},e.eventService,{terminating:!1})};return hn({},e,t)}],Yo=function(e){var t=e.serverEndpoint.indexOf("-")+1,n=e.serverEndpoint.indexOf(".")-t;return e.serverEndpoint.substr(t,n)},Zo=function(e){return function(e,t){void 0===t&&(t=Qo);var n=e.schemaVersion||0,i=t.length;nt})),e}(JSON.parse(e)))},es=function(e){var t,n,i="moxie_"+Yo(e)+"EventState";try{var r=localStorage.getItem(i);return null===r?(t=i,n=localStorage.getItem("moxieState"),localStorage.removeItem("moxieState"),localStorage.setItem(t,n),null!=(r=n)?Zo(r):void 0):Zo(r)}catch(e){return}};function ts(e,t,n){e.subscribe((function(){var i=e.getState().eventService.prevState.eventsCount,r=e.getState().eventService.eventsCount;if(i!==r){var a=e.getState().eventService.prevState.lastServerCallOK,o=e.getState().eventService.lastServerCallOK,s=e.getState().eventService.priorityEventAdded,c=0===e.getState().eventService.sending.length;c&&s?(t.cancelTimer(),e.dispatch(function(e){return Go("SEND_PRIORITY_EVENTS",e)}(n))):c&&o&&r>=5?(t.cancelTimer(),e.dispatch(zo(n))):0===i&&r>=1?(t.cancelTimer(),o?t.startTimer():t.startTimer(1e4)):!0===a&&!1===o&&(t.cancelTimer(),t.startTimer(1e4))}})),e.subscribe((function(){var t=e.getState().eventService.prevState.batchTimerState,i=e.getState().eventService.batchTimerState;t!==i&&"EXPIRED"===i&&e.dispatch(zo(n))})),e.subscribe((function(){var t=e.getState().eventService.prevState.eventsCount,i=e.getState().eventService.eventsCount,r=e.getState().eventService.prevState.sending,a=e.getState().eventService.sending,o=e.getState().eventService.terminating;(t!==i||r!==a)&&!o&&function(e,t){var n="moxie_"+Yo(t)+"EventState";try{var i=JSON.stringify(e);localStorage.setItem(n,i)}catch(e){return}}(e.getState(),n)}))}var ns=function(e){if(this.store=null,this.batchTimer=null,this.config=e,this.startEventService(),void 0===this.config.serverEndpoint)throw"serverEndpoint config value is required for the EventService"};function is(e){this.scriptElement=e,this.engagementWidgetsVersion=null,this.engagementRulesVersion=null}ns.prototype.notifyEventService=function(e){this.store.dispatch({type:"ADD_EVENT",payload:e})},ns.prototype.notifyEventServiceImmediately=function(e){this.store.dispatch({type:"ADD_PRIORITY_EVENT",payload:e})},ns.prototype.startEventService=function(){var e=es(this.config);null!=e&&null!==e.eventService&&void 0!==e.eventService&&(e.eventService.failureStreak=0),this.store=To(Ho,e,function(){for(var e=arguments,t=arguments.length,n=new Array(t),i=0;i=11}else n="android"!==i[0]||parseFloat(i[1])>=5;else n=!1;return n}()}function as(){var e="Concierge failed to load: ";if(!rs())throw Xn("conciergeFailedToLoad",e+="unsupported browser"),new Error(e);if(!function(){var e=!1;try{e=void 0!==window.localStorage.getItem("MoxieUndefinedKey")}catch(e){xe.error(e)}return e}())throw Xn("conciergeFailedToLoad",e+="localStorage required"),new Error(e);return!0}is.prototype.prepare=function(e,t,n){n=n||{},$n("#concierge").remove(),this.url=e,this.pageTitle=t,this.scriptLocation=this.scriptElement.getScriptLocation(),this.brandId=this.scriptElement.getBrandId(),this.brandPrefix=this.brandId?"/brands/"+this.brandId:"",this.scriptLocationWithBrand=this.scriptLocation+this.brandPrefix,this.isTestMode=this.scriptElement.getTestMode(),this.logDisabled=this.scriptElement.getLogFlag(),this.clientName=this.scriptElement.getClientName(),this.positionMethod=this.scriptElement.getDisplayConfiguration().positionMethod,this.conciergeHost=this.scriptElement.getConciergeHost(),this.separator=this.scriptElement.getConciergeSeparator(),this.protocol=0===this.scriptLocation.indexOf("https:")?"https:":"http:",this.currentOfferCreatedAt=null,this.gomoxie=this.registerNamespace(),this.loadState="LOADING",this.serviceUrl={connector:this.protocol+"//connector"+this.separator+this.clientName+"."+this.conciergeHost,location:this.protocol+"//location."+this.conciergeHost,events:this.protocol+"//events"+this.separator+this.clientName+"."+this.conciergeHost+"/1.1/events"},this.assetVersion={rules:"",widgets:""},this.onQuestionnaireLoadedCallbacks=new tr,this.onQuestionnaireSubmitCallbacks=new tr,this.httpGet=this.httpGet||(new Gn).get,this.httpGetXMLHttpRequest=this.httpGetXMLHttpRequest||(new Gn).getXMLHttpRequest,this.localization=n.localization||new Zi(this),this.rulesEngine=n.rulesEngine||new sr(this),this.eventService=n.eventService||new ns({serverEndpoint:this.serviceUrl.events}),this.publicAPI=n.publicAPI||new wa,this.publicAPI.registerMethods(this,this.gomoxie),this.publicApiV2=n.publicApiV2||new ma(this,this.gomoxie),this.cacheManager=this.cacheManager||n.cacheManager||new Hi(this),this.widgetManager=n.widgetManager||new bo(this),this.contextMonitor=n.contextMonitor||new Yi(this),this.serviceLines=n.serviceLines||new nr(this)},is.prototype.prepareAndInit=function(e,t,n){return this.prepare(e,t,n),this.init()},is.prototype.initAPI=function(){var e=this,t="config/latest/2/web/configuration.json";-1!==this.url.indexOf("MoxieTest=true")&&sessionStorage.setItem("MoxieConfigCacheBust","true"),"true"===sessionStorage.getItem("MoxieConfigCacheBust")&&(t+="?cacheBuster="+Date.now());var n=this.httpGet(e.scriptLocationWithBrand+"/"+t).catch((function(n){if(""===e.brandPrefix)throw console.error("Concierge could not load configuration.json"),n;return e.scriptLocationWithBrand=e.scriptLocation,e.brandPrefix="",e.brandId=0,console.error("Concierge could not load configuration.json for brand. Retrying with default"),e.httpGet(e.scriptLocation+"/"+t)}));return this.apiReady=L.all([n.then((function(t){return e.configuration=t,e.assetVersion.widgets=t.widgets.version,e.localization.init(),e.widgetManager.preloadCSS()})),e.cacheManager.init()]).then((function(){return e.contextMonitor.initTracking()})).then((function(){return e.widgetManager.init(),e.rulesEngine.init(e.configuration),e.widgetManager.loadActiveWidgets()})).then((function(){return function(e,t){var n=new Kn(e,t,"1.0");try{window.dispatchEvent(n)}catch(t){xe.log("PublicAPI.broadcastNow("+e+"): error: "+(t.stack?t.stack:t.message))}return n}("apiReady")})),this.apiReady},is.prototype.init=function(){var e,t=this;return this.ready=this.initAPI().then((e=function(){return t.contextMonitor.start(),t.rulesEngine.run(),t.widgetManager.addEventListeners(t.widgetManager),t.widgetManager.showConcierge(),t.widgetManager.fixPosition(t.positionMethod),be(t),Xn("conciergeReady"),t.loadState="READY",!0},function(){return"LOADING"===t.loadState?e():null})),this.ready.catch((function(e){t.loadState="FAILED",t.logError("Concierge Unexpected Error",e),Xn("conciergeFailedToLoad")})),this.ready};var os=["source","protocol","authority","userInfo","user","password","host","port","relative","path","directory","file","query","anchor"],ss=/^(?:([^:/?#]+):)?(?:\/\/((?:(([^:@]*)(?::([^:@]*))?)?@)?([^:/?#]*)(?::(\d*))?))?((((?:[^?#/]*\/)*)([^?#]*))(?:\?([^#]*))?(?:#(.*))?)/,cs=/^(?:(?![^:@]+:[^:@/]*@)([^:/?#.]+):)?(?:\/\/)?((?:(([^:@]*)(?::([^:@]*))?)?@)?([^:/?#]*)(?::(\d*))?)(((\/(?:[^?#](?![^?#/]*\.[^?#/.]+(?:[?#]|$)))*\/?)?([^?#/]*))(?:\?([^#]*))?(?:#(.*))?)/,us=/(?:^|&)([^&=]*)=?([^&]*)/g;function ls(e){as(),this.element=e}ls.getScriptElement=function(){for(var e=document.getElementsByTagName("script"),t=0;t